Last Updated: October 22, 2024

Welcome to SV Handyman Services (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, services, and any associated platforms.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information

Personal information refers to any data that can identify you as an individual. We may collect:

• • Name
  • Email Address
  • Phone Number
  • Postal Address
  • Payment Information (e.g., credit card details, billing address)

• Non-Personal Information

Non-personal information refers to data that cannot directly identify an individual. This includes:

• • IP Address
  • Browser Type
  • Device Information
  • Pages Viewed
  • Referring URLs
  • Cookies and Tracking Technologies

• Information Collected Automatically

We may use cookies, web beacons, or other technologies to collect non-personal information automatically when you visit our site. Cookies may store user preferences, enhance website functionality, and improve user experience.

• Service Information

When you book or inquire about handyman services, we may collect details related to:

• • Job Description (services requested, issues needing repair)
  • Photos (uploaded to assist in estimating job scope)
  • Location Data (to match you with local handymen)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services

• • To fulfill service requests (e.g., scheduling handyman appointments, providing quotes)
  • To match you with service providers in your area
  • To process payments for services rendered

• Communication

• • To send you service-related notifications, confirmations, and updates
  • To respond to customer inquiries and support requests
  • To send promotional materials, newsletters, or updates (only if you’ve opted in)

• Improving Our Website

• • To analyze usage and traffic trends to enhance website functionality
  • To personalize user experience
  • To troubleshoot issues and improve overall service quality

• Security

• • To protect against unauthorized access, fraud, and other illegal activities
  • To ensure compliance with legal obligations

3. Sharing Your Information

We may share your personal information with:

• Service Providers

• • Independent contractors and handymen for the purpose of fulfilling service requests
  • Third-party payment processors (for securely processing payments)
  • Hosting and IT infrastructure providers that assist in website operations

• Legal Compliance

We may disclose your information if required by law, in response to a legal request, or if we believe such action is necessary to protect our rights or comply with legal obligations.

• Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner or entity, subject to the same privacy protections outlined here.

4. Your Choices and Rights

• Access, Correction, and Deletion

You have the right to:

• • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal data, subject to certain exceptions (e.g., legal requirements)
  • To exercise these rights, please contact us at info@svhandymanservices.com

• Opt-Out

You can opt-out of receiving promotional emails by clicking the unsubscribe link in any email or by contacting us directly. Please note that opting out of promotional communications does not affect your ability to receive important service-related messages.

• Cookies

You may disable cookies through your browser settings, although this may affect the functionality of our website.

5. Data Security

We implement a variety of security measures to ensure the protection of your personal information. This includes:

• Encryption of sensitive data (e.g., payment details)
• Secure storage systems
• Regular monitoring and testing of security systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

• Job History: We may retain details about services rendered for reference, accounting, or future services.
• Payment Information: We retain this for billing purposes, but sensitive details are processed and stored securely by third-party processors.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to our website, and we are not responsible for the privacy practices or content of any third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Email: info@svhandymanservices.com

Phone: +1-604-206-2435

This Privacy Policy aims to give you a clear understanding of how we collect, use, and protect your information. Your privacy matters to us, and we are committed to safeguarding it.